The warranty period for power electronics products such as AC-DC converters, DC-DC converters, battery chargers, UPS systems, power distribution units, and control electronics typically ranges from 12 to 24 months, depending on the product type, application environment, and contractual requirements.

At Precitech Systems, a standard warranty of 12 months is generally offered against manufacturing defects and workmanship issues. The warranty covers repair or replacement of defective components resulting from manufacturing-related causes under normal operating conditions.

For power electronics equipment deployed in defence, telecom, railways, industrial, and remote field applications, support is often as important as the warranty period itself. Therefore, Precitech provides:

• Technical troubleshooting support during the warranty period
• Remote diagnostics and assistance wherever feasible
• Support for minor issues and operational guidance at deployment locations
• Repair and warranty servicing through Precitech facility or the respective OEM's authorized service facility
• Extended warranty and AMC options for long-term operational support

Yes. Supporting products in remote and operational environments is an important part of Precitech Systems' customer support philosophy, particularly for defense, telecom, surveillance, power electronics, and critical infrastructure applications.

Many systems are deployed in locations where immediate factory access is not practical. To ensure maximum operational availability, Precitech follows a multi-layered support approach that includes training, remote assistance, and on-site technical support whenever required.

Support capabilities include:

• User and operator training during installation and commissioning
• Technical training for customer maintenance personnel
• Remote troubleshooting and diagnostics support
• Guidance for taking system logs and fault analysis
• Assistance with configuration changes and minor field adjustments
• On-site support visits by qualified technical personnel when required
• Repair and restoration support for integrated systems

A key aspect of field support is empowering customer teams. Precitech works closely with trained customer personnel, enabling them to perform first-level diagnostics, collect operational logs, verify system health parameters, and carry out approved corrective actions under remote guidance from Precitech engineers.

At Precitech, the objective is not simply to supply equipment but to ensure that deployed systems continue to perform reliably in the field, wherever they are operating.

The warranty claim process for power electronics products is typically straightforward, provided the product is within the applicable warranty period and the issue falls under warranty coverage.

For products supplied by Precitech Systems, warranty coverage is generally governed by the warranty card and contractual terms. The warranty period may commence from the date of invoice, date of commissioning, or date of customer acceptance, depending on the project requirements and agreed terms.

To initiate a warranty claim, customers can:

• Contact Precitech Systems directly via email or official support channels
• Raise the issue through the OEM or system integrator, where applicable
• Share product details, serial number, installation location, and fault description
• Provide photographs, error logs, or operational data if available

Once the issue is reported, the technical team evaluates the fault and recommends the appropriate course of action. Depending on the nature of the issue, support may include:

• Remote troubleshooting and diagnostics
• Guidance for collecting logs and fault information
• Assistance to trained customer personnel for basic checks and corrective actions
• Repair or replacement under warranty for manufacturing-related defects
• Return-to-factory service when detailed inspection or specialized repair is required

For remote or mission-critical deployments, preliminary diagnosis is often carried out remotely to minimize downtime and determine the fastest resolution path.

Customers are encouraged to retain warranty cards, commissioning records, and purchase documentation, as these help expedite warranty verification and support processing.